Step 1:
Start by finding the product you’re after. You can either browse by category using the top menu, or use the search feature in the top left corner of the screen (magnifying glass) to enter a product name, code, or brand.

Step 2:
Once you’ve found the item you want, click Add to Cart.

Step 3:
When you're ready to review your items, click the shopping cart icon in the top right corner of the screen. If you're happy to proceed, click Checkout.

Step 4:
Enter your shipping details and choose your preferred shipping method. Be sure to provide a valid Phone Number in case we need to contact you about an issue relating to your order.

Step 5:
Select your preferred payment method and enter any discount codes if applicable.

Step 6:
Once all information is entered, click Place Order. You’ll receive an email confirming your order, along with your shipping details.

No, you don’t need an account to shop online with Ausworkwear & Safety — you can simply check out as a guest.

However, if you have an ABN, you can register for a Trade Account to access exclusive offers, promotions, and trade pricing on selected products.

We accept the following payment methods for all online purchases:

• Credit Card (Visa, Mastercard, Amex)
• PayPal
• Afterpay
• Zip
• Shop Pay

All payments are securely processed through encrypted payment gateways. Ausworkwear & Safety does not store or have access to your card details at any time. This ensures a safe and secure online shopping experience.

If paying by credit card, please ensure your billing address matches the address listed on your bank statement. If you’d like your order delivered to a different location, be sure to update the shipping address during checkout.

Once you've reviewed your order on the final checkout page, click Proceed to Payment. After completing your payment, you'll receive an email confirmation, and your order will be processed for shipping.

Ausworkwear & Safety delivers Australia-wide, as well as to New Zealand.

For international customers outside of Australia and New Zealand, please contact us before placing an order to confirm if delivery to your region is available.

Australian Shipping

• We offer free shipping on orders over $89 to all capital cities across Australia.
• Orders under $89 will incur a flat rate fee of $12.50.
• Please note: Big & bulky items or deliveries to regional areas may incur additional charges. If applicable, you’ll be notified before dispatch.

New Zealand Shipping

• All New Zealand orders incur a flat rate fee of $23.00.
• Big & bulky items may attract additional charges — you’ll be advised prior to dispatch.

Click & Collect is a free service offered by Ausworkwear & Safety that lets you skip delivery times and pick up your order in person.

When placing an order online, simply select Click & Collect as your preferred delivery method at the checkout. You’ll then be able to collect your items from one of our participating locations.

You’ll receive a notification when your order is ready for collection.

Once your order has been dispatched, you’ll receive a shipping confirmation email with a tracking number and a link to follow your delivery in real-time.

For the best tracking experience, we recommend using the Shop app — it provides live updates and notifies you every step of the way.

You can also log into your Ausworkwear & Safety account to check your order status and tracking details.

If you haven’t received your tracking email or need assistance, please contact us and we’ll be happy to help.

We have a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

To be eligible, items must be:

• Unworn or unused
• In their original packaging
• In the same condition as when you received them
• Accompanied by the original receipt or proof of purchase

To start a return, please visit our Returns & Exchanges page and follow the instructions provided.

Please note: Items that are damaged, used, or not in resellable condition may not be accepted. Store credits issued for approved returns are valid for 12 months. Credits not used within this time will be void. We are not responsible for returns lost or damaged in transit.

Please refer to our Returns & Exchanges page for more information.

You can modify or cancel your online order as long as it hasn’t been dispatched.

To request a change, please contact our friendly team during business hours (Monday to Friday) on 1300 287 723 and have your order number ready.

If your order has already been dispatched, you may still be able to return the items, provided they are in original condition and packaging. Return freight will be at your expense, and a restocking fee may apply depending on the supplier’s terms.

For more details, please visit our Returns & Exchanges page.